1. Payment Policies
For all non-refundable rates, the payment is charged at the time of booking and is non-refundable. For all other reservations, the balance will be charged 2 days before arrival (once the free cancellation period has ended) on the card that you booked with. It is not possible to pay with cash on arrival.
For groups of 10 or more the balance is due 3 weeks prior to arrival. For groups of 20 or more the balance is due 6 weeks prior to arrival. Once payment is made it is not possible to change the reservation and there will be no refunds for cancellations after this time.
2. Cancellation Policies
Please note that any cancellations must be notified directly to the hostel by email at least 2 days before your scheduled arrival date. If you cancel after this period, the total cost of the reservation will be charged to your credit card.
The exceptions for this are groups of 10 or more where any cancellations must be made 3 weeks before arrival. For groups of 20 or more this is 6 weeks before arrival. If you cancel after this period, the total cost of the reservation will be charged to your credit card.
