Terms and conditions

1. Payment Policies

The deposit and service charge are required to confirm and guarantee your reservation. Deposits are non-refundable and form part of your total accommodation cost. For groups of 4 or more a pre-authorisation is required one week before arrival. For groups of 10 or more balance is due 3 weeks prior to arrival and for groups of 20 or more balance is due 6 weeks before arrival. All other reservations can pay balance on arrival.

2. Cancellation Policies

Please note that any cancellations must be notified directly to the hostel at via email at least 48 hours in advance of your scheduled arrival date, otherwise the total of the first night’s accommodation will be charged to your credit card. If you cancel any individual night of your reservation, then the deposit for that night will be not be refunded or transferred.